Reference

Terms Conditions You Agree To When You Use This Platform

Before you open an account, deposit through bKash or browse the lobby, you agree to the rules we lay out here.

Account eligibilityPayment rulesDispute resolutionService boundariesWithdrawal procedures

Browse Lobby Read FAQ

HOW WE ENFORCE

Account Security, Data Handling and Dispute Flow Under These Terms

We built enforcement and security practices into every layer so the terms do not exist only on paper. Your account is tied to one mobile number and one wallet; we flag duplicate registrations automatically. Payment records, session logs and wager history stay on file for three years to support dispute investigations and regulatory requests where applicable.

Identity verification When you request your first withdrawal, we ask for a photo ID or a utility bill showing your name and address. This step prevents account takeovers and confirms you are the wallet owner who deposited the funds.

Session monitoring We log every login, deposit, wager and withdrawal. If the pattern looks inconsistent with your usual behaviour or location, we pause the session and ask you to verify via SMS before resuming access.

Data retention Transaction records, chat transcripts and account notes stay in our system for three years. After that window, we archive personally identifiable details unless a dispute or legal hold requires us to keep them longer.

Dispute escalation If live chat cannot resolve your issue, the agent escalates it to the compliance team. They review session logs, payment receipts and game-round details, then reply within two business days with a decision and the reasoning behind it.

How We Frame This Service and Where It Applies

Batjali Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Batjali operates as an entertainment platform for adults. Access depends on your local law and the eligible regions where we can provide service. We do not guarantee that every feature works in every jurisdiction; you are responsible for confirming that your participation complies with the rules

1
where you live. When you create an account, you confirm you are at least eighteen years old and legally permitted to use online gaming services. We verify your identity and payment details before processing any withdrawal. Deposits made through bKash, Nagad or Rocket are final once
2
confirmed in your wallet; reversals require a formal dispute and are handled case by case. We reserve the right to suspend accounts, void wagers or withhold funds if we detect fraud, multiple accounts, bonus abuse or breaches of these terms. If a technical error credits your
3
balance incorrectly, we will correct it and remove any winnings derived from that error. We aim to keep the platform stable, but we are not liable for downtime, server issues or third-party payment delays beyond our control. By continuing past this page, you accept these conditions
4
in full. If you disagree with any clause, close your account through the support channel before placing another deposit or wager.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT

Where to Ask About These Terms or Raise a Dispute

If a clause is unclear, you disagree with a decision we made on your account, or you want to close your account under these terms, reach us through the channels below. Include your registered mobile number and a brief explanation so we can verify your identity and route the query to the right team.

Live chat Open the chat bubble on any page; tell the agent you have a Terms question and provide your account mobile number. Live chat runs every day; response times are usually under two minutes during peak hours.

Email inquiry Write to the support address listed in the footer with "Terms Query" in the subject line. Attach a screenshot of the relevant account screen if you are disputing a balance adjustment or withdrawal hold.

Telegram support line Message our official Telegram handle; the team checks it twice a day. Use this channel for non-urgent policy questions or if you prefer asynchronous replies over live chat.

Common Questions About Our Terms & Conditions

We review the breach case by case. Minor issues trigger a warning and account note; serious violations such as fraud or multiple accounts result in immediate suspension and forfeiture of any balance tied to the breach.

Access depends on your local law and the eligible regions where we provide service. We block registration from jurisdictions where online gaming is prohibited; use a VPN to bypass that block and we will close your account permanently.

Our risk team reviews disputed wagers using session logs, game-provider records and the specific rule that applies. If the provider confirms a technical fault, we void the round and refund stakes; otherwise the result stands.

Message live chat or email support with "Close Account" in the subject line. We process the closure within one business day, settle any pending withdrawal and send a confirmation to your registered mobile number.

We post a notice on the home page and send an SMS to your registered number at least seven days before any material change takes effect. Continued use after that window means you accept the updated terms.

Open live chat with your bKash transaction ID and the exact time you confirmed the transfer. We check the payment gateway log and credit your account manually if the gateway received the funds but our system missed the callback.

Reference